Frequently Asked Questions
Customer service for VMS Aircraft Company Inc. may be reached by phone Monday-Friday from 9am - 4pm PST at 866-515-9831. You may also email us anytime at firstname.lastname@example.org or contact us by clicking here.
Why should I create an Account?
When you create an account, our website will save that information so the next time you make a purchase from us, you will not have to re-enter contact and shipping information. In addition, this helps us serve you better in the future. Saving your credit card information is optional.
What if I can't remember my password?
Our customer service agents do not have access to your password. If you forget your login information, follow the "Forgot Your Password" link on the My Account page.
How do I place an order?
You may place an order using our easy and secure website. If you have any questions or concerns, do not hesitate to contact us and we will do our best to assist you.
How long will it take for my order to be processed?
Your order will be processed within 3-5 business days. We do not process orders on Saturdays or Sundays, or on any major US holidays. Missing or incorrect information, ranging from incorrect credit card information to an incorrect billing address, may delay the ordering process. Please call us at 866-515-9831 if you need to change order information after the order has been submitted.
Do you charge sales tax on your orders?
We charge sales tax based on the purchaser’s delivery address.
What form of payment does VMS Aircraft Company accept?
We accept major credit cards including VISA, Mastercard, Discover, and American Express. We also accept checks, C.O.D., purchase orders, and/or money orders.
What if I want to cancel my order?
Because we work to process and ship your orders as quickly as possible to ensure fast delivery, it is important to cancel your order with us as soon as possible. Once your order has been shipped, we cannot cancel your order. You will have the option at that point to return the product to us. However, you will be required to pay return shipping, and there may be a restocking fee, depending on the circumstances.
Where will you ship to?
We ship globally, though it may be necessary to first contact us at 866-515-9831 prior to placing an order outside of the continental United States in order to confirm your shipping address and/or shipment delivery date(s).
What shipping carrier is used to ship my package?
We use FedEx to ship orders. Shipping options include ground, 2-day, 3-day, as well as applicable international shipping options.
Where can I find my package’s tracking number, and how do I track my package?
Your tracking number will be emailed to you once your order has been shipped. To track your package, you may visit FedEx.com using the tracking number we provide.
Do you require a signature or package insurance for deliveries?
Generally, we do not require a signature for shipment of packages. However, we may require them on larger orders at our discretion. VMS Aircraft Company Inc. is not liable for missing packages. However, VMS Aircraft Company Inc. will work diligently to resolve missing packages.
How long will it take for me to receive my package?
Your order will be processed within 3-5 business days. Upon shipment, FedEx Ground Delivery may take between 3-10 business days depending on location and current conditions. FedEx 2-day should arrive by the third business day and FedEx 3-day should arrive within 3-4 business days from shipment. VMS Aircraft Company Inc. is not responsible for delivery delays due to inclement weather or carrier errors, but we will do our best to assist customers in these circumstances.
Can I return my item?
At VMS Aircraft Company Inc., we offer quality products and aim to provide great customer service. We will accept these returns for products that are returned in new condition within 15 days of the delivery date, with all product parts and packaging included with the return. We will only accept returns with an RMA (Return Merchandise Authorization) number. You can obtain an RMA number by contacting us at 866-515-9831. This number is to be written on the outside of the package, or on a piece of paper you place inside of the package. M-Source does not cover return shipping.
What kind of refund will I receive?
Depending on certain circumstances, we may provide a full refund, partial refund, or exchange. The type of refund will be agreed on before the returning of the package. However, there are circumstances where this may change once the package has arrived (the package is missing pieces; products have been used, etc). VMS Aircraft Company Inc. will, at its sole discretion, make a best effort to resolve customer concerns.
When will I get my refund?
Refunds will be initiated once we have received the returned merchandise, and it is returned in the manner that was agreed on when given the RMA. Upon issuing the refund, it may take up to 7 business days to show in your account. Please contact us if you do not receive your refund by the 10th day.